This Privacy Policy outlines how Inspired Enterprise Solutions ("we," "us," or "our") collects, uses, stores, and protects information received through our WhatsApp Business Platform App ("the App"), as well as through our email marketing and social media channels. The App facilitates customer communication by receiving and responding to messages via the WhatsApp Business API. We are committed to protecting your privacy and ensuring the security of your data

This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including when you communicate with us through WhatsApp. In addition, we may communicate with customers through email and social media platforms for marketing and business purposes. 

By using our services or contacting us via WhatsApp,  subscribing to our emails, or interacting with our social media pages, you agree to the terms of this Privacy Policy.

The App receives and processes messages sent by customers through the WhatsApp Business API. This may include:

• Personal Information: Name, phone number, email address, company name, and any other information you voluntarily provide.
• Customer Communications: Messages, inquiries, and content sent via WhatsApp, email, or social media platforms.
• Marketing Data: Preferences, interactions with marketing emails (e.g., opens, clicks), and engagement with social media content.
• Metadata: Communication details such as timestamps, device/browser information, and interaction logs.
  

We do not collect additional personal information beyond what is provided through the API for the purpose of marketing & customer service interactions

Our communications may involve third-party platforms, including:

• WhatsApp (owned by Meta Platforms, Inc. - their use of your information is governed by their own Privacy Policy.)
• Email marketing platforms (e.g., Mailchimp, SendGrid, or similar)
• Social media platforms (e.g., Facebook, Instagram, LinkedIn)
• AI-powered tools for automated responses and analytics

By interacting with our platforms,, customers explicitly consent to the transfer and processing of their messages by third-party services for the purpose of generating automated replies.

The information collected via the App is used solely for the following purposes:

• Customer Service: To receive, process, and respond to customer inquiries and requests, including using third-party AI services.
• Business Operations: To process customer orders, deliver our products and services, and collect due payments.
• Marketing & Communications:
  • To send promotional emails, newsletters, and service updates
  • To share offers, announcements, and relevant content via social media
  • To conduct targeted or personalized marketing campaigns where permitted by law
• Service Improvement: To analyze interaction communication patterns and improve our customer service processes.
• Internal Communication: Where necessary, customer-provided contact information (e.g., name, phone number, company name, email) may be shared with authorized internal departments (such as sales, technical support, or customer service teams) to ensure timely and appropriate handling of customer requests. All internal sharing is conducted securely and strictly limited to business purposes.

We do not sell your personal information to third parties.

Where required by applicable laws, we process your personal data based on:

• Your consent (e.g., subscribing to marketing emails)
• The performance of a contract (e.g., providing services)
• Our legitimate business interests (e.g., improving services and communication)

You may withdraw your consent for marketing communications at any time.

You have the right to opt out of marketing communications:

• Email: By clicking the "unsubscribe" link in any email
• WhatsApp: By requesting to stop receiving messages
• Social Media: By unfollowing or adjusting your platform preferences

We will respect your preferences and process opt-out requests promptly.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Storage: All messages and related data are stored securely on our servers, located in Oracle Cloud Infrastructure OCI (United States) and within our own managed infrastructure.
• Security Measures: We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, loss, or misuse.

• Retention: Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.

We do not share, sell, or disclose customer messages or personal information to any third parties, except as explicitly stated in this policy (for example, processing via third-party AI services) or as required by law or to comply with legal obligations (e.g., in response to a court order or legal process).

As a user interacting with our platforms, you may have certain rights under applicable data protection laws, including:

• The right to access or request information about your personal data we hold.
• The right to request corrections or updates to the data we hold about you.
• The right to request the deletion of your data, subject to legal or contractual obligations.
• The right to object to or restrict processing of your your personal data.
• The right to withdraw consent for marketing.

To exercise these rights, please contact us at the details below.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Complaint Email Form
• Phone: +20 1015566099
• Address: 25 Mohi Eldin Abu Elezz Street, Dokki, 12311, Giza, Egypt